News

Mobile app update

1/31/2025

We have continuously updated our mobile application, which is now available in a new version for the Android and iOS platforms. This new version also provides an overview calendar with existing reservations and a list of customers. You can therefore search for reservations taking place on a given day and including customer details directly in the application, even without knowing the specific reservation code. We believe that this functionality will once again make your check-in and work with the reenio system easier.

Recurring reservations

1/25/2025

Loyal customers often require the option of making a regular recurring reservation, where they would be comfortable with creating reservations, for example, for every Wednesday at 5:00 PM for the next 2 months in advance, within a simple procedure. Now you can also offer them this functionality in our reservation system.

Within the event settings (availability of the feature may vary for different types of events), it is now possible to define a so-called Recurrent event group. This clearly defines which events should be included in the recurring reservation option. The customer can then also easily adjust the recurrence of their reservations.

The result is a set of individual reservations created, which are independent in themselves, but created within a single reservation process. You can find out how to set up a recurrence and how the reservation process with the creation of recurrences works in the documentation.

Support of Unifi Access

1/6/2025

Smart locks that allow for automation of customer access within reservations are a relatively popular feature. Igloohome or Nuki locks are a solution that is more suitable for simple use. In the case of corporate premises, it is more appropriate to use a complex access system with professional settings and management options. And such a system is the Unifi ecosystem from Ubiquiti, specifically Unifi Access, which can now be connected within the REENIO Connect functionality.

If you book meeting rooms, shared offices or various types of spaces (sports facilities, saunas, etc.) and have or are considering using the Unifi Access system, then the ability to integrate with the reservation system should be one of the key requirements. Individual reservations create a visitor profile, which is assigned certain permissions for access using a PIN within the access system infrastructure. It is even possible to set that if the customer uses their PIN to access, the reservation in the reservation system will also be automatically processed.

Google Pay and Apple Wallet for coupons

10/13/2024

You surely know that the system supports the option for customers to add their ticket or QR code to Google or Apple Wallet (Settings / Reservation page / Advanced settings). It is now possible to store vouchers in these customer wallets.

This is especially effective if you use a new type of coupon with "Gradually draweble amount" for your customers. In this case, the customer not only stores the QR code of the coupon in the wallet, but also sees the current value that is still left on the coupon.

New type of coupons

8/26/2024

Gift copouns can be used in a variety of ways to suit your particular business model. We have now added another type of coupon called "Gradually drawable amount". This is a coupon type that provides an e-wallet based operation. The coupon has a value and its application when a booking is made deducts the cost of the reservation (or part of it) from its value in stages. Thus, a coupon can be used multiple times until its value is completely exhausted. Another new type is the "Without discount" coupon. This has no discount or coupon value set. It is ideal for use in cases where the booking needs to be conditional on entering a coupon code (e.g. a limited group of customers), but at the same time it is not a discount.

All vouchers that the customer receives from the system can now be saved in Apple Pay or Google Pay apps. The customer can thus have a quick overview of their valid coupons, remaining value, etc.

Comgate payment terminal support

8/2/2024

We bring you a new feature that can once again make your business very efficient. If you want or need to accept payments from your customers, it is already a matter of course that our system offers the possibility of using several online payment gateways as well as simple payment terminals. The system can now be connected to professional physical payment terminals that are commonly used in the most demanding operations and services. Specifically, these are Comgate payment terminals. The combination of a payment gateway and a Comgate terminal makes it very easy to use the full potential of modern payment methods.

You can find out how the payment terminal works and what it needs for its operation in our documentation.

Nuki smart locks

6/11/2024

The Nuki brand is another major player in smart locks. It is now possible to link the reservation system to these locks and dynamically generate access codes for customer reservations. Nuki's solution is based on the principle that the lock is connected online to the internet and the system is thus able to communicate with the lock directly, allowing for more flexible setup and invalidation of the code when a reservation is cancelled. This solution is particularly suitable for shared offices, meeting rooms, etc. Please refer to the documentation for more information.

Deposit payment for reservation

5/31/2024

In some situations, it is not entirely efficient to require full payment online at the time of booking. For example, if the exact price is not known at the time of booking or if the cancellation policy only allows for a partial fee. In these cases, it is now possible to require only a partial payment, called a deposit.

When specifying the price within the event, it is possible to set whether payment of the full price or only a partial deposit is required. In the case of an advance payment, it is then easy to specify whether it is a fixed amount or a percentage of the calculated price. Everything then works in exactly the same way as for online payment of the entire reservation, with the only difference that the balance must be paid afterwards. For more information on the option to require only deposits when paying online, please refer to the documentation.