Contract Withdrawal Button
6/20/2026
Due to current legislation, we have added a new feature that enables compliance with the requirements for so-called Online Withdrawal from Contract for end customers.
In Settings - Booking Page - Terms and Conditions, it is now possible to enable this functionality on the booking page. You can also specify an informational text, a notification email address, and adjust the statutory withdrawal period.
Once activated, a Withdrawal from Contract link will appear in the footer of the reservation page. Clicking this link opens an online form where customers can enter the required information. The same form is also available within the statutory period on the reservation detail page, voucher detail page, and similar records.
When a customer completes and submits the form, a confirmation email is sent automatically. The withdrawal request can then be found in the administration under Forms - Contract Withdrawals, where you can manage these requests, keep records, and update their status.
⚠ Due to the universal nature of the system and the variety of business types it supports, this feature is not enabled by default and must be activated according to your specific needs.
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